MDV GROUP
trading and manufacturing company
since 2009
creating movement
Service and Warranty Support
We create more than a product. We create a system in which it is easier for a dealer to grow their business
The success of a dealership is determined not only by the quality of the equipment. It is made up of dozens of processes: delivery speed, availability of spare parts, technical support, staff training, marketing, warranty service and the trust of the end customer.
That is why MDV Group develops not separate services but a single partner support ecosystem. All processes work as one system, helping dealers sell faster, serve customers well and scale their business with confidence.
An ecosystem that grows together with your business
By working with MDV Group, a partner gets not a set of separate tools but a single support system.
Our ecosystem brings together
- Warranty support
- Digital collaboration tools
- Availability of original spare parts
- Continuous improvement of equipment
- Product Quality Analysis
- Service Technician Training
- Specialized technical expertise
- Unified service standards
Each element reinforces the others, creating a sustainable system that helps the dealer work more efficiently, increase customer satisfaction and grow the business with confidence together with MDV Group.
Service that protects your reputation
Customers expect timely, reliable and transparent warranty service. What matters is getting working equipment back quickly.
We coordinate warranty claims and support our dealers throughout the process so that the service at your dealership stays fast, clear and predictable.
A single dealer portal, dedicated engineers, transparent approval of warranty cases and compensation for completed work minimize equipment downtime and preserve customer trust.
Technical expertise is always at hand
Every partner gets access to the MDV Group team of service engineers.
Our technical specialists provide product expertise and support dealers with technical issues at every stage of operation, from the first start-up to solving non-standard technical problems.
Most issues are resolved remotely, which significantly shortens repair times and avoids unnecessary logistics costs.
Logistics that supports sales
Even the best service is impossible without available original spare parts.
Our own warehouse system and centralized supply management make it possible to provide authorized service centers with the necessary components during the season, when repair speed matters most.
We understand that every extra week of waiting means lost customer trust and lost profit for the dealer.
Using Service Feedback to Improve Products
Every warranty claim is analyzed.
We study the causes of failures, how equipment is used in different regions, and recurring service cases.
Service feedback helps inform product improvements in design, materials and production technologies. In this way, operating experience turns into a more reliable product.
A strong dealer is the foundation of a strong brand. That is why we invest not only in product development but also in the development of the partner network.
Partnership
For questions about distribution, wholesale supplies and brand development in the Russian market, contact the MDV Group team.
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Blog
AODES 25 conference
On October 3–4, 2025, the second AODES dealer conference in Russia took place in the Leningrad Region at the Zhemchuzhina country club, organized by the brand's official distributor, MDV Group.
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